COVID-19 (Coronavirus) Information
What the Village of Hinsdale is doing:
The Village of Hinsdale and local, state, and federal health partners are closely monitoring the impact of the Coronavirus (COVID-19). To help keep the Hinsdale community safe, we ask that you do your part to prevent the spread of illness. As the situation evolves, The Village will continue to provide information and updates here. Residents are encouraged to sign up for the Village eNews.
Village Hall is open to the public with modified hours. Hours will be limited to Monday -Friday 10am-3pm. While Village Hall will remain open, we strongly encourage the community to utilize alternative ways of accessing Village Services to help prevent the spread of illness.Click Here for information on alternative ways of accessing services. Walk-in service will be limited to paying tickets, water bills, vehicle stickers, and animal licenses only. All other services by appointment only. Capacity limits, masks, and social distancing will be enforced. Read more details here!Residents may call (630)789-7000 for general government concerns, or for non-emergency concerns contact the Police Department non-emergency line at (630)789-7070 or the Fire Department non-emergency line at (630)789-7060.
Please contact the Illinois Department of Public Health with specific questions about Coronavirus (COVID-19) by calling (800) 889-3931 or email DPH.SICK@ILLINOIS.gov
What the State of Illinois is doing:
Visit the State of Illinois' website specific to providing information on the Coronavirus here.
Visit the Illinois Department of Commerce & Economic Opportunity COVID-19 Quick Links Page for access to a vast number of resources for businesses, workers, and residents.
DuPage County is located in Region 8 of the Governor's Restore Illinois Plan for reopening the State- Find more information on what phase the county is currently in by clicking here.
Governor Pritzker's office is collecting and responding to questions regarding the State’s response to the COVID-19 outbreak. Citizens may email Gov.COVID19stakeholder@illinois.gov, with questions, comments & recommendations.
Please select from the following drop-down menus for more COVID-19 information in regard to Village services, health reminders, available resources, and local Village organizations.
What changes have been made to Village Services?
Village Hall is currently open to the public with modified hours. Hours will be limited to Monday -Friday 10am-3pm. While Village Hall will remain open, we strongly encourage the community to utilize alternative ways of accessing Village Services to help prevent the spread of illness. Walk-in service will be limited to paying tickets, water bills, vehicle stickers, and animal licenses only. All other services by appointment only. Capacity limits, masks, and social distancing will be enforced. Read more details here!
Residents can find contact information by service area by navigating to the Department tabs linked above and view our flyer on how to access Village services electronically.
Likewise, residents may call (630)789-7000 for assistance with accessing Village services during this time.
How can I get in contact with a specific Village department or staff member?
- EMERGENCY police and fire services: Call 9-1-1 for police, fire and emergency medical services.
- Non-emergency police and fire services: Please call the Fire Department at (630)789-7060 or Police at (630)789-7070
- Utility billing, vehicle and animal license, alarm permit and other finance questions: Please contact the general contact number (630)789-7000 or Water Billing Coordinator at (630)789-7020. Residents can also renew vehicle stickers online here.
- Garbage and recycling questions: Please contact Republic Services Allied Waste at (630)964-3232 or the Public Works Department at (630)789-7041.
- Engineering, Building, zoning and permitting questions: Please contact Community Development at (630)789-7030.
- General Public Works service requests: Please call the Public Works Department at (630)789-7041.
- Parks and Recreation questions: Please call the Parks & Rec Department at (630)789-7091.
Updates on Recreation Department Operations
Navigate to the Parks and Recreation Department page for more information on operations and accessing services during this time.
The Village's Recreation Department will continue to update participants on any program or event modifications or cancellations in correspondence with state restrictions on gatherings and social distancing.
Keeping the community engaged and positive during this time is important, so the department has been encouraging residents to participate in various virtual activities as well. Follow them on social media tolearn about the latest activities.
Facebook : https://www.facebook.com/HinsdaleParksandRecreation/
If you have any questions please contact the department at (630)789-7091 or email@example.com
The DOs and DON'Ts of Visiting Your Local Park
Our parks have seen an increase in litter due to more park users enjoying our green space. Please be sure to clean-up after yourself before leaving the park.
Playgrounds are open - click here for more information on safety guidelines when using these park features.
To Navigate to the Parks and Recreation Department Page - Click Here
Restore Illinois - Phases of Reopening Our State - Public Health Approach from Gov. Pritzker
The Office of Governor Pritzker released a comprehensive guide covering the phases and public health approach to reopening our state. More information on the Restore Illinois plan can be found on the State of Illinois Corona Response Website.
Find more information and available resources applicable to specific business sectors on the Illinois Department of Commerce and Economic Opportunity website.
Face Covering Reminders and Tips
How can I protect myself and my family?
The Illinois Department of Health (IDPH) recommends the following actions to prevent the spread of coronavirus, influenza, and other seasonal illnesses.
- Wash your hands often with soap and water for at least 20 seconds
- Avoid touching your eyes, nose, or mouth with unwashed hands
- Avoid close contact with people who are sick
- Cover coughs and sneezes with a tissue
- Clean and disinfect frequently touched objects and surfaces
- Stay home when sick, except to seek medical care
- Social distancing of at least 6 feet from people outside of your household should be practiced at all times
- Wear a face covering when in public spaces and when social distancing cannot be maintained
The CDC recommends avoiding discretionary travel and travel to places currently impacted by COVID-19. For travel advice, please visit the CDC’s Travel Health Notice website. Travelers returning from countries with a Travel Alert 3 should stay home and monitor their health for up to 14 days.
What are the symptoms? Is there a treatment? Who should I call?
Those infected by COVID-19 develop upper respiratory illness with symptoms including fever, cough, and shortness of breath beginning 2-14 days after exposure. Lower respiratory illnesses such as pneumonia or bronchitis are also possible.
There is no specific medicine to treat COVID-19 at this time. Those sick should receive supportive care from a health care professional to help relieve symptoms.
If you are sick, first call your primary care doctor. Stay home and limit contact with others. Follow the CDC's recommendations for "What To Do If You Are Sick."
When and for how long should I quarantine?
For Public: When to Quarantine
Cases in DuPage and Cook Counties - Health Dept. Web Pages
DuPage County Health Department COVID-19 Dashboard is a valuable resource to learn how the pandemic is specifically effecting the Hinsdale community and the entire county. The dashboard is updated daily. Use the information on this dashboard to distinguish between the number of Hinsdale cases in long term care facilties versus the general public.
Cases in Long Term Health Care Facilities Versus the General Public
Use the dashboard to find up to date information on the breakdown of cases in Hinsdale for long term health care facilities versus the general community.
- Start by opening the DCHD COVID-19 Dashboard
- Navigate to the chart labeled "COVID-19 Cases by Municipality among DuPage County Residents, 2020" - expand the chart using the arrows in the top right of the chart
- Once the chart is expanded, hover over the data bars to highlight the Hinsdale data, click to highlight
- Use the buttons at the bottom of the chart to click "Total Cases Community vs. Outbreak" to see the breakdown of cases in long term health care faciltities (orange = Outbreak) and the Community (blue = general Hinsdale public)
COVID-19 Vaccine Information
Visit the Centers for Disease Control and Prevention website for more information - click here.
Will my electric, gas, water and other utilities be impacted?
Depending on the utility, The Village recommends that residents reach out to their service providers for the most updated information. Here is a list of updates from a few of the Village's local utlity providers.
AT&T: AT&T will not terminate the service of any wireless, home phone or broadband residential or small business customer because of their inability to pay their bill due to disruptions caused by the coronavirus pandemic. In addition, AT&T will waive late fees if related to disruptions casued by COVID-19.
Comcast: Comcast will not disconnect a customer’s internet service or assess late fees if they contact Comcast and let Comcast know that they can’t pay their bills during this period.
ComEd: ComEd has voluntarily implemented a moratorium on service disconnections for non-payment, effective immediately. This suspension will apply to both residential and commercial customers and will remain in effect at least until May 1. To further support customers who may be impacted by the pandemic, ComEd will offer flexible pay plans to customers who indicate either an impact or hardship as a result of COVID-19. (ComEd Taking Steps to Support Customers - Press Release )
- As the economy reopens, ComEd understands some may continue to experience financial hardship. Find a financial assistance solution that’s right for you. Click Here ComEd Financial Assitance Option Fact Sheet
The DuPage Water Commission wants to remind its customers that tap water is safe to use and drink. Please see their press release regarding the COVID-19 outbreak for more information.
Are Metra Services impacted?
For the most up to date information on Metra Services during this time and their response to the pandemic, visit their website - Click Here
Are Hinsdale Schools, The Community House and the Hinsdale Public Library open?
For the most up to date information on current operations of organizations in the community navigate to their websites:
Help for Consumers Struggling Paying Debts
Illinois Department of Financial and Professional Regulation Announces Help for Consumers Struggling to Make Payments on their Debts Due to the COVID-19 Crisis and Guidance for its Regulated Financial Sectors
CHICAGO – The Illinois Department of Financial and Professional Regulation today announced a series of actions to ensure the protection of Illinoisans in many areas of consumer borrowing, servicing, and collections. The Department also provided Guidance to its regulated entities, state banks, credit unions, installment lenders, payday lenders, title loan lenders, sales finance lenders including auto loans, currency exchanges, student loan servicers, mortgage servicers, and collection agencies concerning their lending, servicing, and collection during the COVID-19 pandemic.
IDFPR guidance for state banks and credit unions and help for their consumers
The Illinois Department of Financial and Professional Regulation (IDFPR), Division of Banking and Division of Financial Institutions strongly urges banks and credit unions to respond to borrowers affected by the current economic environment, such as small businesses, hourly workers, and independent contractors.
Although IDFPR is aware that many state banks and credit unions are already providing modifications, forbearances, and new loans to consumers and businesses, IDFPR is encouraging all banks and credit unions to consider taking the following actions:
• Offering payment accommodations (such as allowing borrowers to defer payments at no cost or extending the payment due dates)
• Providing new loans on favorable terms to businesses and consumers
• Waiving certain fees (such as those for ATM usage, overdrafting, and late payments on credits cards and other loans)
• Increasing ATM daily cash withdrawal limits
• Easing restrictions on cashing out-of-state and non-customer checks
• Increasing credit card limits for creditworthy borrowers
• Alerting customers to the heightened risk of scams and price gouging during the COVID-19 disruptions
• Reminding customers to contact their financial institutions before entering into unsolicited financial assistance programs
• Ensuring that consumers and small businesses don’t experience a disruption of service if financial institutions close their offices
Additionally, banks and credit unions should contact customers via app announcements, text, email, or otherwise to explain the above-listed assistance being offered to customers. Guidance to Illinois-licensed depository institutions regarding support for borrowers impacted by COVID-19 may be viewed here https://www.idfpr.com/COVID-19.asp.
The Department supports banks and credit unions using their capital and liquidity buffers to lend and undertake other supportive actions in a safe and sound manner. For more information, institutions can refer to the Interagency Statement on Loan Modifications and Reporting for Financial Institutions Working with Customers Affected by the Coronavirus, FDIC Financial Institution Letter FIL-20-2020, and NCUA Letter to Credit Unions 20-CU-02 as applicable. There is also an FAQ for credit unions intended to consolidate answers to common questions DFI has received from credit unions during the COVID-19 pandemic.
The Department recognizes such efforts serve the long-term interest of Illinois communities and banks and credit unions when conducted with appropriate management oversight and that they are consistent with safe and sound practices and applicable laws, including consumer protection laws. Prudent efforts to help consumers and businesses will not be subject to examiner criticism.
What consumers should know if they have outstanding loans or want to borrow from payday, installment, title, or sales finance lenders including auto loans and IDFPR guidance for the industry
1. IDFPR encourages its lenders to work with borrowers during the COVID-19 pandemic to offer forbearance on payments without interest and late fees and refrain from negative credit reporting by using the specially-created disaster code.
2. If a lender closes its doors for health reasons, the lender will provide notice soon thereafter to IDFPR and provide reasonable ways to ensure borrowers can make payments to avoid delinquency.
3. Consumers who are experiencing financial difficulties during the COVID-19 pandemic and are seeking loan assistance should look for the most affordable loan options by considering the advertised APR and other loan costs.
4. For questions or complaints about licensed consumer lenders, go to http://www.idfpr.com/DFI/DFIComplaintForm.asp.
Help for renters and homeowners struggling with payments during COVID-19 pandemic and IDFPR guidance for mortgage servicers
If you are struggling to make rent or mortgage payments, here is some important information you should know:
Actions that have been taken:
1. Governor Pritzker issued an Executive Order on March 20, 2020 pausing all evictions from homes and rental units.
2. IDFPR is urging all mortgage servicers to defer mortgage payments for 90 days for those who are suffering hardship as a result of the COVID-19 pandemic.
3. Actions have been taken with regard to certain mortgages:
Single Family Home Loans Financed by Fannie Mae and Freddie Mac:
Foreclosure sales and evictions have been suspended for these loans. The following measures may be available:
• Forbearance or reduction of mortgage payments for up to 12 months
• Suspension of late charges and penalties
• Suspension of reporting to credit bureaus of past due payments
Multifamily Home Loans Financed by Fannie Mae and Freddie Mac:
Forbearance on multifamily home loans on the condition that borrowers suspend all evictions for renters struggling to pay rent due to the coronavirus crisis.
FHA/HUD and Reverse Mortgages for Seniors:
Suspension of evictions and foreclosures for 60 days on FHA single family home loans and reverse mortgages for seniors. The suspension applies to new foreclosures and foreclosures currently in progress.
VA loans: Guidance from VA urges mortgage servicers to:
• Ensure borrowers unable to make their payments are evaluated for VA Loss Mitigation options
• Waive late fees of affected loans
• Suspend credit reporting to avoid damaging credit records
Other Mortgage Loans: For a list of individual bank modification programs visit this link https://www.aba.com/about-us/press-room/industry-response-coronavirus. Credit unions are also offering modifications. Check with your credit union to see if they are participating or visit https://www.icul.com/covid-19-best-practices-2/.
Here are specific actions you can take:
1. Contact your landlord and mortgage servicer immediately
2. Contact your mortgage servicer or lender to learn about their most up-to-date mortgage relief programs
3. Contact the following for additional assistance:
- A HUD certified housing counselor (Go to www.HUD.com to find a counselor near you),
- A legal assistance agency for the rights of renters, or visit https://www.carpls.org/client-services/
- If you are a veteran that has questions about their mortgage options, please contact the St. Paul VA Regional Office at 1-877-827-3702
- The Illinois Attorney General’s Mortgage Helpline at 1-866-544-7151
- IDFPR at 1-888-473-4858
- If you believe you are not being treated properly by your mortgage servicer, you may either file a complaint with the Illinois Attorney General’s office or with IDFPR.
Guidance to Illinois-licensed mortgage servicers and exempt mortgage servicers regarding support for borrowers impacted by COVID-19 may be viewed here https://www.idfpr.com/COVID-19.asp.
Help for students struggling with payments during COVID-19 pandemic and IDFPR guidance for student loan servicers
If you are struggling to make you student loan payments, here is some important information you should know:
Actions that have been taken by Congress for federal student loans held by the US Department of Education:
1. Interest rates on federal student loans have been reduced to 0% until September 30, 2020.
2. Repayment on federal student loans are suspended until September 30, 2020.
3. Involuntary collection activity on federal student loans including wage garnishments and offsets will be suspended until September 30, 2020. Further, it will refund $1.8 billion to 830,000 borrowers in money that has been previously subject to offset.
4. Credit reporting will take place as if the borrower were making timely payments.
Here are specific actions you can take for both private and federal student loans:
1. Contact your student loan servicer as quickly as possible if you are having trouble making your payments. Servicers can assist you to select the repayment option that best fits your financial circumstances, including income-based repayment options.
2. Borrowers experiencing trouble with their student loan servicers are encouraged to contact the following:
- Contact the IDPFR Division of Banking 217-785-2900 for information or to file a complaint with IDFPR.
- Contact the Attorney General’s Student Loan Helpline at 1-800-455-2456 or file a complaint with the Office of the Illinois Attorney General.
- To find out if you have a federal student loan, visit the Department of Education’s National Student Loan Data System (NSLDS) at nslds.ed.gov or call the Department of Education’s Federal Student Aid Information Center at 1-800-433-3243 or 1-800-730-8913 (TDD).
Guidance to Illinois-licensed student loan servicers regarding support for borrowers impacted by COVID-19 may be viewed here https://www.idfpr.com/COVID-19.asp..
Guidance for debt collection agencies and information for consumers about debt collection during COVID-19 pandemic
Information you should know:
1. Debt collection is not listed as essential businesses under Governor Pritzker’s Order of March 20, 2020. However, debt collectors may continue to operate remotely.
2. The Department is encouraging debt collectors and debt buyers to work with consumers to accommodate hardships due to the COVID-19 crisis, including to suspend collection activity for a period of at least 60 days.
3. Consumers should be aware of their rights, including:
- Debt collectors cannot call you at places and times known to be inconvenient
- Debt collectors must tell you the truth about the amount of your debt
- Debt collectors cannot use deceptive methods to collect a debt from you
IDFPR will send regulatory guidance to these licensees that they must continue to follow consumer protection and debt collection laws and will be monitoring their compliance.
Anyone who is experiencing a problem with a collection agency or debt buyer can file a complaint with IDFPR or with the Illinois Attorney General’s Office.
Help to protect consumers’ credit history due to hardships caused by the COVID-19 pandemic
Information you should know:
1. IDFPR issued guidance to its financial licensees about steps they can take to mitigate damage to borrowers’ credit during the COVID-19 crisis.
2. If creditors report consumers’ credit information, they should use the disaster code in conjunction with a deferment, which will have neutral impact on a borrower’s credit.
3. If consumers have trouble making their payments, they should contact their creditors to explore potential deferments or payment plans.
4. Consumers should regularly monitor their credit and contact their creditors and consumer reporting agencies if they find any errors.
Steps you can take:
1. Consumers should regularly check their credit and dispute any incorrect information the consumer reporting agencies.
2. Under federal law, everyone is entitled to one free credit report from each of the three agencies annually. You can request and review your free report through one of the following ways:
- Online: Visit AnnualCreditReport.com
- Phone: Call (877) 322-8228
3. For information about your rights visit:
- The CFPB at https://www.consumerfinance.gov/consumer-tools/credit-reports-and-scores/
- The FTC at https://www.consumer.ftc.gov/articles/0155-free-credit-reports
Governor Pritzker Issues Executive Order 14 Addressing the Repossession of Vehicles
The Executive Order states:
Section 1. Beginning March 27, 2020 and continuing for the duration of the Gubernatorial Disaster Proclamation, the provisions of the Uniform Commercial Code, 810 ILCS 5/9-609, regarding the possession or usability of a vehicle, and the provisions of the Illinois Vehicle Code, 625 ILCS 5/3-114, regarding the repossession of vehicles, are suspended. No provision contained in this Executive Order shall be construed as relieving any individual of the obligation to make payments or comply with any other obligation that an individual may have pursuant to a loan agreement or otherwise.
Illinois DCEO Relief Programs (Business and Community)
Illinois DCEO Relief Programs
From the onset of the pandemic, the Illinois Department for Economic Opportunity (DCEO) has launched a variety of small business and community relief programs. For more information on programs available for businesses and communities, click here.
For more information on available State and Federal resources for businesses, navigate to the State of Illinois' COVID-19 Response Site providing up to date and valuable information for business owners.
Under the leadership of Governor Pritzker, the Illinois Department of Commerce is working with partners to launch emergency assistance programs for Illinois small businesses. For more information on these initiatives click here.
The Small Business Administration will be providing disaster assistance loans to help businesses through any disruption that may be caused by the coronavirus.
DuPage Business Resources
Choose DuPage is committed to assisting and connecting businesses in DuPage County with the resources they need during this time. Follow the link for a list of business and industry resources related to COVID-19.
For more information, questions, or if your business is in need of assistance and you are not sure where to turn, please contact Greg Bedalov at firstname.lastname@example.org or Lisa Miceli at email@example.com.
Relief for Restaurant Employees
The Restaurant Employeee Relief Fund is a program of the Illinois Resautarant Association Educational Foundation (IRAEF). This fund provides one-time grants of $500 to support restaurant employees facing an unforeseen hardship due to COVID-19. Grants will help to cover basic living expenses such as rent, food, and utlities.
Click here for more information on how to apply, application requirements, and more.
How can I support Hinsdale restaurants and businesses?
Residents are encouraged to connect with individual locations for further information on their services and hours during this time, and strongly encourage supporting local Hinsdale businesses when possible.
The following are valuable resources for information on local restaurant and business services and hours during this time:
Childcare for Essential Workers During COVID-19 Pandemic
The state has now added an online search function for essential workers seeking child care during the COVID-19 crisis: https://emergencycare.inccrra.org/. This is in addition to the 888-228-1146 hotline.
Services for Seniors
Seniors needing services during this time are directed to the following resources.
AgeOptions : Individuals 60+ or those caring for someone 60+ can contact them for assistance, information on resources, and referrals.
- View their flyer for specifics on their services during the COVID-19 pandemic.
- Click here for their web page specific to COVID-19 which includes ways to stay engaged during this time.
The Community House in Hinsdale is also a valuable source for resources. View their website or call them at (630)323-7500 for more information.
I'm experiencing fear and anxiety about COVID-19, where can I seek help?
If you or someone you know (adults or children) are experiencing fear and anxiety about coronavirus, review the CDC's information about Mental Health and Coping with COVID-19.
Additional Information and Resources for COVID-19
Additional information and resources on Coronavirus (COVID-19) are available at the following links:
Subscribe to DuPage County Health Department's Weekly Newsletter
Subscribe to DuPage County Health Department's COVID-19 Weekly Newsletter to receive important updates and information for DuPage County.