How Can We Help You?

Emergency Medical Services

When a medical emergency arises, members of the fire department are trained to provide care at the advanced life support (paramedic) level. Participating in the State of Illinois EMS Region 8, there are 22 paramedics and one emergency medical technician who provide services utilizing two fully equipped ambulances under the direction of the Advocate Good Samaritan Hospital EMS System. Once services are provided, emergency medical providers then transport to one of the closest hospitals. These hospitals include UChicago Medicine Advent Health Hinsdale Hospital, UChicago Medicine Advent Health LaGrange Hospital, Loyola University Medical Center, Advocate Good Samaritan Hospital, Elmhurst Hospital, and Edward Hines, Jr. VA Hospital.

When responding to a medical emergency, Fire Department personnel always respond with two paramedics and the paramedic ambulance. Depending on the location and nature of the emergency medical call, additional personnel respond to assist when necessary. Either two members can respond with a fire engine or one member can respond with a utility vehicle. This arrangement not only provides enough personnel to the initial emergency but also leaves personnel available for additional emergency calls.

In 2022, approximately 59% of all the department's calls were for emergency medical services. Our Village ambulance service is intended for emergency use only and does not provide routine transportation to and from the hospital. If there is any doubt that a medical emergency exists, paramedics will respond to evaluate the situation.

 Residential Knox Box Program

One frequently asked question the fire department receives is, "What if the fire department cannot access my home in an emergency."
The Hinsdale Fire Department goes to great lengths to make sure that they do not do damage to property of residents or visitors of the Village.
In extreme circumstances it may be necessary to use force to break a window or door to access the home.

One solution to this problem is placing a secure keybox on the exterior of your home with an entry key. These are the same boxes that the fire department uses for commercial business' in Hinsdale. The fire department is the only person with a key to this box, and it works very similar to a realtors keybox.
Below is a link for the Knox Corporation. They provide all our keyboxes in the Village. They make versions for residential applications.
This is very helpful if a loved one has trouble getting to the door, or if the fire department may be responding to a address more frequently due to medical problems.
                                                            Link to Knox Corporation:

If you have any questions please contact the Hinsdale Fire Prevention Bureau for further assistance. 630-789-7060

For any questions about billing please contact:
Andres Medical Billing
PO Box 457
Wheeling, IL 60090
p. 800-244-2345
f. 800-329-5274