Water main breaks happen all year round for a variety of reasons, but are more frequent and visible in the winter. During a water main break, the ground or pavement will rise and water will flow out in a constant stream. Discharges of sump pumps from houses are often mistaken for water main breaks.

Repairs vary in time due to conditions such as weather and conflicts with other utilities. To make a repair the Crew has to shut off the water main. Water is generally off 4 to 6 hours for the average repair. The crews typically knock on the doors of the homes affected by the shutdown unless it's late at night. When the water is turned back on, it may be discolored. This discoloration is generally due to mineral sediments in the water main that are disturbed from the repairs. This will settle in a short period of time. Unless you are specifically notified, the water remains safe to drink or what is commonly called "potable".

If you suspect a water main break, call the Water Department at (630) 789-7051 during normal business hours - 7:30 a.m. to 3:30 p.m. weekdays. After hours you may call the Police at (630) 789-7070. For more information about Water in Hinsdale, visit this web page.

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