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Citizen Survey

  

 Name
 Incident Number (if known)
 Officer(s) Name
 Date of Contact
 E-mail
Nature of Contact

 
1. Please rate your experience in the following categories:

Ability to put you at ease      
Professional Conduct     
Knowledge   
Explanation of His/Her Actions  
Helpfulness   
Solving the Problem  
Sensitivity to minority groups  
Fairness  
Overall Performance  


2. Please rate your experience in the following categories:

    

Were you treated respectfully when the officer approached you?

  

Did the officer introduce him/herself to you?

  

Was the officer considerate of your feelings during the contact?

  

Did the officer explain the citation/violation to you?

  

Did the officer explain how to comply with the law?

  

Did the officer say they would contact you to follow up with the case?

  

Was there some type of follow-up as promised?

  

Did the officer inform you of other resources that are available?

  

Was the situation resolved to your satisfaction?

  

Would you call the police again to handle a similar situation?
 

Overall, do you feel the officer handled the matter professionally?


3.Please rate the overall quality of service you received:
                  


4.Please rate the overall competence of the Hinsdale Police Department's employees:
                  
          
5. How do you feel overall about the safety and security within the Village of Hinsdale?

          
6. What is the most important law enforcement issue or problem to you?


7. Do you have any recommendations or suggestions for better delivery of services by the Police Department?